Privacy Policy
Effective Date: July 4, 2026
Rose Business Books respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have regarding your information.
Information we collect
When you contact us, request a resource, or submit an inquiry, we may collect your name, email address, phone number, business name, and the details you provide in your message. This website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.
How we use your information
We use the information you provide to respond to your inquiry, send requested resources such as checklists, confirm appointments or consultations, and communicate about our services. We may also use this information to improve the website, detect fraud or abuse, and maintain the security and reliability of our systems.
Sharing of information
We may share personal information with trusted service providers that assist with email delivery and website hosting. We do not sell personal information to third parties. We may also disclose information if required by law, court order, or to protect our legal rights or the safety of others.
Data retention
We retain personal information for as long as necessary to provide our services, respond to requests, satisfy legal obligations, resolve disputes, and enforce our agreements. Specifically:
• Appointment information: Retained indefinitely for business records and compliance purposes unless you request deletion.
• Form submissions and inquiry records: Retained for at least 3 years to respond to follow-up communications and honor service commitments.
• System logs (errors, email delivery records, security logs): Retained for up to 90 days for system maintenance and security purposes.
• Rate limiting data (IP addresses for fraud prevention): Retained for 24 hours.
When you request deletion or when a record reaches the end of its retention period, we will securely delete or anonymize the information where permitted by law.
Cookies and Session Data
Our website uses session cookies to manage form security (CSRF protection) and maintain your session state. These cookies are set as secure, HttpOnly, and use the Lax SameSite policy for protection. Session cookies expire when you close your browser. You can control cookies through your browser settings.
Security
We use reasonable security measures to protect personal information, including HTTPS encryption for all data transmission, validated form inputs, and database security with prepared statements to prevent SQL injection. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights and privacy requests
If you are a California resident, when applicable under California privacy law, you may have the right to:
• Know what personal information we collect and how it is used.
• Request access to a copy of your personal information.
• Request correction of inaccurate personal information.
• Request deletion of your personal information, subject to certain legal exceptions (such as records needed to fulfill ongoing services or comply with legal obligations).
• Receive equal service and pricing even if you exercise your privacy rights.
How to submit a privacy request: To request access to, correction of, or deletion of personal information we hold about you, please submit a privacy request form. Alternatively, you can email support@rosebusinessbooks.com with the subject line "Privacy Request" and include your full name, email address, and details about your request.
Response timeline: When required by applicable privacy laws, we will respond within the legally required timeframe. We generally aim to acknowledge privacy requests within 10 business days and provide a substantive response within 45 calendar days.
Identity verification: To protect your privacy, we may ask you to confirm your identity by providing details about your appointment (such as the appointment date or service requested) before fulfilling your request.
Changes to this policy
We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated effective date. Continued use of the website after such updates means you accept the revised policy.
Contact
Questions about this Privacy Policy can be directed to support@rosebusinessbooks.com.